TRIP FLEXIBILITY FOR 2021
YOUR SAFETY AND THE STATE OF TRAVEL
First and foremost we want to wish you, your loved ones and everyone the best. The novel coronavirus (COVID-19) has been declared a global pandemic. Travel around the world, including Canada is currently heavily restricted.
We don’t have insight into when normal travel will resume – but we have plans to run amazing trips in 2021 if it is safe and appropriate to do so. Your safety along with those in our communities throughout Canada is our highest priority. It's why we provided, starting in March 2020, the option for anyone to get a refund anytime for 2020 bookings with no questions asked.
UPDATED RE-BOOKING & CANCELLATION POLICIES
We will be forthcoming, transparent as we manage through everything. Please don't hesitate to reach out to us at anytime with any questions - big or small.
We have moved to a 14-day cancellation policy to account for the fluid situation – with additional flexibility for you. This includes all people that were already scheduled to join us on a trip in the past before this.
1. If you cannot join within the 14-day time-frame due to a travel ban, quarantine – we will provide you with the option to join the same (or similar trip) anytime in the next two seasons – at the same price you booked.
2. If you decide to cancel 14 days or more prior to departure – just because you are nervous or really any reason. We will keep your payments as a credit on file for you for future travel for 2 additional seasons.
3. If we have to cancel a trip due to travel bans or government regulations impacting your trip – we will offer you the option of a full refund or joining another trip. Your choice.